Accessibility statement

VATflow is committed to making our service usable by the widest possible audience, including people with disabilities. We target Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across the authenticated product surface and the sign-in pages.

Accessibility is treated as a first-class requirement for new user-facing routes and components, not as a remediation exercise.

We measure against WCAG 2.1 Level AA. New routes target a Lighthouse accessibility score of 100, and we run axe-core checks against authenticated and public pages as part of release hygiene.

• Semantic HTML: native <button> and<a> elements for interactions, no clickable <div>s.
• Programmatic labelling: every form input has a paired <label> via htmlFor/id association.
• Error messaging: role="alert", aria-invalid, and aria-describedby on errored fields; programmatic focus moves to the first errored field on submit failure.
• Modals: role="dialog", aria-modal, focus trap, Esc-to-close, focus restoration to the triggering element.
• Keyboard navigation: every interactive element is reachable and operable via keyboard. Focus-visible rings are present on all focusable controls.
• Colour contrast: text contrast meets the 4.5:1 ratio (3:1 for large text). Status indicators combine colour with text or icon — never colour alone.
• Reflow: layouts work at 320 CSS pixels wide without horizontal scrolling for single-axis content. Tables (for example the 9-box VAT return) scroll horizontally where tabular layout is inherent.
• Inline links carry visible underlines, distinguishing them from surrounding text by more than colour alone.
• Screen-reader testing: components are exercised against NVDA and VoiceOver on a routine basis.

We are aware of the following accessibility gaps, all of which are tracked for remediation:

• Some long-form content pages do not yet have skip-to-main links; the auth surface and dashboard do.
• We do not currently offer a high-contrast theme. Users who need higher contrast can use their operating system or browser-level contrast adjustments.

If you encounter an accessibility barrier that is not listed above, please tell us — see section 6.

VATflow is designed to work with the latest two major versions of Chrome, Edge, Firefox, and Safari. The product has been tested with assistive technologies including NVDA (Windows), VoiceOver (macOS / iOS), and the keyboard-only user flow.

If you encounter an accessibility problem with VATflow, please email contact@unitedfintec.com with the subject line “Accessibility issue”. Please describe:

• The page or feature involved (URL helps).
• The assistive technology you were using, if any.
• What you expected to happen and what actually happened.

We aim to acknowledge accessibility reports within 5 working days and to respond with a remediation plan within 20 working days.

In the United Kingdom, the Equality and Human Rights Commission is responsible for enforcing the accessibility regulations applicable to public-facing digital services. If you are not satisfied with our response to your accessibility report, you can contact them.

We update this statement when our product changes substantially or when our accessibility posture shifts. The “Last updated” date at the top of this page reflects the most recent revision.